Christiana L

Initially engaged in cold calling. Transitioned to part-time work focused on social media engagement. Created Canva posts as part of my Read more responsibilities. Updated KVCore as needed, often working on weekends to ensure timely updates.

Cold Caller Responsibilities: Reach out to potential customers or clients who have not previously shown interest. Generate leads, establish Read more connections, and either set appointments or close sales. Focus on building meaningful connections and nurturing relationships. Team Leader Responsibilities: Promoted to Team Leader while still actively making calls. Ensure agents consistently set appointments daily and maintain a CRM with quality leads. Conduct weekly progress meetings with clients to update them on team achievements and maintain communication.

Posted compelling advertisements for vacant properties to attract potential tenants. Built rapport with tenants by fostering positive relationships Read more and addressing concerns promptly. Managed monthly bill payments, ensuring accurate collection and processing of rent and utilities. Addressed property issues such as noise complaints, garbage collection, and coordinating repairs or maintenance. Handled administrative tasks, including organizing digital files to maintain well-organized records for easy access.

Maintained CRM database, entering new and updated prospect and customer information for use by sales personnel. Used product knowledge for handling Read more objections. Drove sales through customer relationship building and suggestive selling techniques. Became Subject Matter Expert (SME) handling inquiries from numerous agents, while also fulfilling responsibilities as a Team Leader. Responded to escalated calls from agents who were unable to assist customers.

Handled customer inquiries and resolved issues promptly and courteously. Provided information about products, services, and company policies. Ensured Read more customer satisfaction through effective communication and problem-solving. Diagnosed and resolved common technical issues faced by customers. Guided customers through step-by-step troubleshooting procedures. Escalated complex issues to appropriate technical support teams when necessary.